Privacy Policy
Last updated: October 14, 2026
Faith Heat and Cool LLC (“we,” “us,” or “our”) uses information provided through faithheatandcool.com to respond to inquiries, coordinate heating and cooling services, and handle Cool Club membership requests. This policy explains the information collected through our website and related service communications.
Information You Provide
When you contact us, request service, or submit a Cool Club membership request, we collect the information you provide. This may include your name, email address, phone number, service address, heating and cooling system details, service needs, preferred membership plan, number of systems, and the name of a person who referred you.
Please provide only information relevant to your request. Do not submit payment card numbers or other sensitive financial information through general inquiry or membership request forms.
How We Use Your Information
We use this information to respond to questions, arrange appointments, provide requested services, communicate service updates, and follow up on membership requests. Submitting a Cool Club request does not automatically activate a membership; our team will contact you to confirm details and complete enrollment.
Service Texts and Emails
We use customer contact information for service-related communications, including scheduling, appointment reminders, service notifications, and membership follow-up. These communications are not promotional marketing messages.
To update your contact information or request a change to your communication preferences, contact us using the details below.
Website Forms and Service Providers
Our website uses WPForms to collect certain requests and Housecall Pro for online booking and lead capture. Information submitted through these tools is processed through the relevant systems so our team can respond and manage services.
Website form notifications and related correspondence may be processed and stored through our business email account using Gmail. Website hosting, form, email, and service management providers may process information as part of providing these functions.
Third-party websites and services linked from or embedded in our website may also collect information under their own privacy policies.
Cookies and Google Analytics
Our website uses Google Analytics to understand how visitors use the site and help us improve it. Google Analytics uses cookies and similar technologies to collect information about website activity, such as pages visited, interactions, browser and device information, and approximate location.
Learn more about how Google collects and processes information at How Google uses information from sites or apps that use its services.
You can manage cookies through your browser settings. You can also learn about the Google Analytics opt-out browser add-on. Blocking cookies may affect some website features.
Your Information and Choices
Contact us if you have questions about information you submitted, need to correct it, or would like to request its deletion. Some information may need to remain in our service records for ongoing service, billing, or applicable recordkeeping requirements.
Changes to This Policy
We may update this policy when our website or information practices change. Updates will appear on this page with a revised date.
Contact Us
Faith Heat and Cool LLC
Email: faithheatandcool@gmail.com
Phone: 318-777-2665
921 Cypress St
West Monroe, LA 71291